Purpose This paper aims to review and discuss customer satisfaction and its application to
the hospitality and tourism industries. This paper defines the concept and analyzes its …

This article reviews the literature relating to consumer studies in foodservice, an under-
represented area in terms of review papers. It is organised into four sections, discussing …

Tourists with dissimilar cultural backgrounds think and behave differently. Precisely
capturing and correctly understanding the cultural difference will help tourism managers …

Food quality seems to be accepted as a fundamental component to satisfy restaurant
customers; however, it has been often overlooked in restaurant service quality and …

Much research about green product development and marketing has been proposed due to
consumers' awareness of environmental protection and the international severe …

Reviews and discusses the topic of customer satisfaction and its application to the hospitality
and tourism industries. Defines the concept and analyzes its importance to services in …

There is a growing emphasis on building and managing brand equity as the primary drivers
of a hospitality firm's success. Success in brand management results from understanding …

Examines the underlying dimensions of brand equity and how they affect financial
performance of hotel firms. The results of this empirical study, using data collected from 12 …

In the highly competitive business environment, customers' evaluation of service quality is
critical for service firms' survival. While there are numerous studies on service quality, very …

It is widely recognised that the tourist market is not homogeneous. Yet segment-specific
satisfaction analysis has received inadequate attention both from researchers and …