Purpose The purpose of this paper is to understand the meaning and operationalisation of
quality in the context of higher education institutions (HEIs). Design/methodology/approach …

Purpose This study aims to find evidence of the HEdPERF scale use for measuring the
perceived service quality from the perspective of students in higher education institutions …

We investigated how learning environments–involving their physical, pedagogical, and
psychosocial dimensions–influence students learning experiences in an Australian Faculty …

With the recent and rapid transition to online teaching and learning in higher education, this
explanatory study investigated the key design considerations used by business educators …

Entrepreneurship education is a long-life education learning process. Entrepreneurship
education (EE) based on environmental insight during the Covid-19 pandemic and entering …

Students' experiences have been covered by a large number of studies in different areas.
Even so, the concept of student experience (SX) is diffuse, as it does not have a widely …

The primary objective of this study was to identify the nature of the relationship between
service quality, customer satisfaction, and behavioral intention. The specific objectives of the …

Oversupply of higher education services in emerging countries, like India, implies an ever-
increasing cost of student acquisition despite large student populations. Hence, creating …

Higher education research, while a specialist and late develo** field, has reached a level
of maturity such that researchers have recently been endeavouring to summarize and …

Purpose The aim of this paper is to present the main findings of the studies in the field of
quality management (QM) in primary and secondary education. Grou** these findings into …