Smart city as a smart service system: Human-computer interaction and smart city surveillance systems
Smart city services, smart applications and smart devices form an ecosystem of tools and
artifacts that challenge, and times even disrupt, conventions, norms, and rites of behavior …
artifacts that challenge, and times even disrupt, conventions, norms, and rites of behavior …
Industry 4.0 in services: challenges and opportunities for value co-creation
A Bonamigo, CG Frech - Journal of Services Marketing, 2021 - emerald.com
Purpose This study aims to recognize industry 4.0 opportunities and challenges associated
with the co-creation of value in industrial services and to propose a theoretical framework for …
with the co-creation of value in industrial services and to propose a theoretical framework for …
The different shades of innovation emergence in smart service systems: the case of Italian cluster for aerospace technology
Purpose The purpose of this paper is to explore the emergence of innovation in smart
service systems to conceptualize how actor's relationships through technology-enabled …
service systems to conceptualize how actor's relationships through technology-enabled …
Conceptualizing customer value in data-driven services and smart PSS
In the age of the industrial internet, manufacturers of industrial equipment compete through
the offering of digital product-service solutions. These are built integrating smart connected …
the offering of digital product-service solutions. These are built integrating smart connected …
Simulation-based digital twins enabling smart services for machine operations: An industry 5.0 approach
The Industry 5.0 initiative seeks the sustainability and resilience of production systems
through digital technologies. Derived from such an initiative, the Operator 5.0 concept …
through digital technologies. Derived from such an initiative, the Operator 5.0 concept …
[HTML][HTML] Smart service quality in hospitality–A quantitative assessment using MCDM and clustering methods
Technology is transforming the Hospitality and Tourism (H&T) sector from a “high-touch, face-
to-face” to a “high-tech, low-touch” service sector. This changing landscape necessitates a …
to-face” to a “high-tech, low-touch” service sector. This changing landscape necessitates a …
Facilitators and inhibitors of value co-creation in the industrial services environment
A Bonamigo, B Dettmann, CG Frech… - Journal of Service …, 2020 - emerald.com
Purpose The purpose of this study is to recognize the facilitators and inhibitors of value co-
creation in the industrial service environment. Design/methodology/approach First, a …
creation in the industrial service environment. Design/methodology/approach First, a …
Affordances and constraints processes of smart service systems: Insights from the case of seaport security in Ghana
Although smart service systems have received increasing attention in information systems
research, their affordances and constraints processes are less studied. In this study, we …
research, their affordances and constraints processes are less studied. In this study, we …
Designing for Digital Transformation in a Society of Smartness: Conceptual Cornerstones, Design Implications, and a Road Ahead
Abstract Information system (IS) researchers can be seen as key change agents in
occasioning positive societal change and playing a role in responding to “grand …
occasioning positive societal change and playing a role in responding to “grand …
A Conceptual Framework for Develo** Intelligent Services (a Platform) for Transport Enterprises: The Designation of Key Drivers for Action
In the digital era, effective business management relies on dynamic risk analysis and real-
time data integration, particularly amid the evolving landscape shaped by technological …
time data integration, particularly amid the evolving landscape shaped by technological …