Old wine in new bottles or novel challenges: a critical analysis of empirical studies of user experience
This paper reviews how empirical research on User Experience (UX) is conducted. It
integrates products, dimensions of experience, and methodologies across a systematically …
integrates products, dimensions of experience, and methodologies across a systematically …
The'hedonic'in human-computer interaction: history, contributions, and future research directions
Over the recent years, the notion of a non-instrumental, hedonic quality of interactive
products received growing interest. Based on a review of 151 publications, we summarize …
products received growing interest. Based on a review of 151 publications, we summarize …
Someone out there? A study on the social presence of anthropomorphized chatbots
Companies are increasingly employing text-based chatbots as a time and cost-efficient way
to interact with customers. While companies begin to explore anthropomorphic chatbot …
to interact with customers. While companies begin to explore anthropomorphic chatbot …
Engaged to a robot? The role of AI in service
This article develops a strategic framework for using artificial intelligence (AI) to engage
customers for different service benefits. This framework lays out guidelines of how to use …
customers for different service benefits. This framework lays out guidelines of how to use …
Gen Y customer loyalty in online shop**: An integrated model of trust, user experience and branding
Generational theory posits that generational cohorts develop similar attitudes and beliefs.
Gen Y, Millennials, will become the largest customer segment for hotels worldwide. This …
Gen Y, Millennials, will become the largest customer segment for hotels worldwide. This …
Towards a unified customer experience in online shop** environments: Antecedents and outcomes
Purpose–New developments in e-commerce and m-commerce technologies along with the
wide adoption of mobile devices and social media have enabled companies to enhance …
wide adoption of mobile devices and social media have enabled companies to enhance …
[HTML][HTML] Can you smell the (virtual) roses? The influence of olfactory cues in virtual reality on immersion and positive brand responses
Virtual reality (VR) has grown in popularity and technological ability, offering wider potential
for retailers to immerse consumers in branded experiences. On the industry side, experts …
for retailers to immerse consumers in branded experiences. On the industry side, experts …
The influence of online store beliefs on consumer online impulse buying: A model and empirical application
Our study provides insight into the relationships between online store beliefs and consumer
online impulse buying behavior. Drawing upon cognitive emotion theory, we developed a …
online impulse buying behavior. Drawing upon cognitive emotion theory, we developed a …
How can online store layout design and atmosphere influence consumer shop** intention on a website?
Purpose–Online retailing has attracted a lot of attention in recent years due to its great
potential and significant implications for buyers and sellers. This study adopts the stimulus …
potential and significant implications for buyers and sellers. This study adopts the stimulus …
The effect of visual and interactive features of tourism live streaming on tourism consumers' willingness to participate
C Ye, R Zheng, L Li - Asia Pacific Journal of Tourism Research, 2022 - Taylor & Francis
The COVID-19 pandemic harms offline tourism activities. Tourism live streaming that
combines tourism and live broadcasting has entered people's vision and achieved rapid …
combines tourism and live broadcasting has entered people's vision and achieved rapid …