Building on previous work investigating the impact of exposure to (a) records with traumatic
potentialities and (b) interactions with donors and community researchers whose suffering is …

Organizational conflict was proposed by dividing it into task conflict and relationship conflict.
However, conflict is dynamic and therefor, the conflict transformation is recognized as an …

Purpose This study relied on the job demands and resource model to understand
employees' turnover intentions. Recent studies have consistently lent support for the …

Purpose Relying on the affective events theory, this study conceptualizes abusive
supervision as a micro-affective event and tests a multilevel moderated mediation arguing …

Abstract Service failures have a negative impact on customer experience. Research in the
field has looked for ways to reduce this negative impact, but little is known about the role of …

Despite much research into the conditions that counteract the detrimental effect of CI on
service employees, cognitive processes explaining such effects and boundary conditions …

Purpose The economic, financial and social crisis has heightened researchers' interest in
the importance of organizational sustainability and resources (eg work engagement and …

Purpose This study relied on the integrative model of uncertainty tolerance to delineate an
argument proposing that daily hassles trigger uncertainty, and this influences adaptive …

Purpose Recently new forms of telework emerged, such as the hybrid model; however, little
is known about how and when it promotes performance. Based on the job demands …

This study expands on the existing research on employees' work-related mental health by
analyzing (1) the relationship between within-person fluctuations in perceived leadership …