ABSTRACT A new alternative of electricity bill payment exists in Indonesia at present,
namely prepaid systems. The system is intended to facilitate customers in electricity saving …

The purpose of this research was to identify and examine the factors that are significant
barriers to bank/branch switching in India from the retail customer's perspective. The …

The service sector, especially the ongoing ones, greatly depends on customer retention.
Thus, in order to increase their profits, companies need to be as good at attracting new …

Due to the intensified competition in the financial sector as a result of homogenous products
and services, it is becoming increasingly important for service providers to take steps to …

  Along with the development of technology, the internet is becoming very popular in the
public, especially in the e-commerce section. Expedition business plays a key role in e …

Purpose: The main objective of this article examines the differences in the switching
behaviours of older (Generation X and baby boomers) and younger (Millennials and …

Due to the nature of services–being intangible, perishable and requiring the human-element–
the service delivery process can be relatively complex, thus posing distinct marketing …

Key models of financial markets assume that time series can be characterised by means of
the Gaussian distribution. However, this assumption is often unfulfilled. The aim of this paper …

Kluczowe modele rynków finansowych zakładają, że analizowane szeregi czasowe można
scharakteryzować przy użyciu rozkładu Gaussa, jednak to założenie bardzo często jest …

Bu çalışmada, reklamlarda ünlü kullanımının, X ve Y kuşağı tüketicilerinin, marka değiştirme
ve tekrar satın alma niyetleri üzerindeki etkisi incelenmiştir. Spor markaları alanında yapılan …