Anthropomorphism is a phenomenon that describes the human tendency to see human-like
shapes in the environment. It has considerable consequences for people's choices and …

In this literature review we explain anthropomorphism and its role in the design of socially
interactive robots and human-robot interaction. We illustrate the social phenomenon of …

As new technologies continue to advance consumer experience, utilization of service robots
and artificial intelligence to deliver human services has been increasingly gaining attention …

Purpose Service robots can offer benefits to consumers (eg convenience, flexibility,
availability, efficiency) and service providers (eg cost savings), but a lack of trust hinders …

Consumer robots are predicted to be employed in a variety of customer-facing situations. As
these robots are designed to look and behave like humans, consumers attribute human …

Online interactions have emerged as a dominant exchange mode for companies and
customers. Cultivating online relationships—defined as relational exchanges that are …

Deployment of robots has become prevalent in the service sector. The advanced digital
technologies, especially artificial intelligence (AI), and the current COVID-19 pandemic have …

Most models of multimedia learning focus primarily on cognitive factors and do not
sufficiently consider the impact of affect on learning. However, recent research has shown …

Can multimedia learning environments be designed to foster positive emotions that will
improve learning and related affective outcomes? College students (N= 118) were randomly …

Anthropomorphism is a far-reaching phenomenon that incorporates ideas from social
psychology, cognitive psychology, developmental psychology, and the neurosciences …