Factors influencing word of mouth behaviour in the restaurant industry
Purpose Restaurants with limited promotion budgets depend mainly on word of mouth
(WOM) among customers. WOM seems particularly important to the marketing of services …
(WOM) among customers. WOM seems particularly important to the marketing of services …
“How was your meal?” Examining customer experience using Google maps reviews
B Mathayomchan, V Taecharungroj - International Journal of Hospitality …, 2020 - Elsevier
The purpose of this research is to examine the effects of restaurant attributes and the
underlying factors impacting overall customer experience within a range of different …
underlying factors impacting overall customer experience within a range of different …
Reducing perceived health risk to attract hotel customers in the COVID-19 pandemic era: Focused on technology innovation for social distancing and cleanliness
As an essential risk-reduction strategy, technology innovation is likely to play a key role in
the hotel industry's recovery from the 2020 coronavirus pandemic. However, its impact on …
the hotel industry's recovery from the 2020 coronavirus pandemic. However, its impact on …
The intricate relationships of consumers' loyalty and their perceptions of service quality, price and satisfaction in restaurant service
Purpose The purpose of this study is to determine how consumers perceive restaurant
service in Bangladesh. The goal of this study is to determine the impact of perceived service …
service in Bangladesh. The goal of this study is to determine the impact of perceived service …
The influence of perceived food quality, price fairness, perceived value and satisfaction on customers' revisit and word-of-mouth intentions towards organic food …
FA Konuk - Journal of Retailing and Consumer Services, 2019 - Elsevier
The emerging trend of organic food consumption is manifested by the opening of organic
food restaurants in the hospitality sector. In this respect, drawing on cue utilization theory …
food restaurants in the hospitality sector. In this respect, drawing on cue utilization theory …
Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty
MI El-Adly - Journal of Retailing and Consumer Services, 2019 - Elsevier
This study using structural equation modelling (SEM) investigates the relationship between
the dimensions of customer perceived value, customer satisfaction, and customer loyalty in …
the dimensions of customer perceived value, customer satisfaction, and customer loyalty in …
Dealing with pandemics: An investigation of the effects of COVID-19 on customers' evaluations of hospitality services
The hospitality industry is highly vulnerable to pandemics. However, little is known about
how pandemics alter travelers' evaluations of hospitality services. Therefore, this study …
how pandemics alter travelers' evaluations of hospitality services. Therefore, this study …
Service quality, perceived value and customer satisfaction on behavioral intention in restaurants: An integrated structural model
The objective of this study is to determine the effects of service quality, perceived value and
customer satisfaction on behavioral intention. The study also introduces a new integrated …
customer satisfaction on behavioral intention. The study also introduces a new integrated …
Value get, value give: The relationships among perceived value, relationship quality, customer engagement, and value consciousness
In today's market, firms expect customers to not only consume their offerings, but also to
market these offerings indirectly through different engagement behaviors. This study is …
market these offerings indirectly through different engagement behaviors. This study is …
The impact of perceived price justice and satisfaction on loyalty: the mediating effect of revisit intention
Purpose The purpose of this study was to examine the relationships between perceived
price justice, satisfaction, revisit intention and loyalty among restaurant customers, specially …
price justice, satisfaction, revisit intention and loyalty among restaurant customers, specially …