The role of politeness in human–machine interactions: a systematic literature review and future perspectives

P Ribino - Artificial Intelligence Review, 2023 - Springer
The growing prevalence of interactions between humans and machines, coupled with the
rapid development of intelligent and human-like features in technology, necessitates …

Becoming a robot-overcoming anthropomorphism with techno-mimesis

J Dörrenbächer, D Löffler, M Hassenzahl - Proceedings of the 2020 CHI …, 2020 - dl.acm.org
Employing anthropomorphism in physical appearance and behavior is the most widespread
strategy for designing social robots. In the present paper, we argue that imitating humans …

Step aside! VR-based evaluation of adaptive robot conflict resolution strategies for domestic service robots

F Babel, A Vogt, P Hock, J Kraus, F Angerer… - International Journal of …, 2022 - Springer
As domestic service robots become more prevalent and act autonomously, conflicts of
interest between humans and robots become more likely. Hereby, the robot shall be able to …

" Is this all you can do? harder!" the effects of (im) polite robot encouragement on exercise effort

DJ Rea, S Schneider, T Kanda - Proceedings of the 2021 ACM/IEEE …, 2021 - dl.acm.org
Most social robot behaviors in human-robot interaction are designed to be polite, but there is
little research about how or when a robot could be impolite, and if that may ever be …

It will not take long! longitudinal effects of robot conflict resolution strategies on compliance, acceptance and trust

F Babel, P Hock, J Kraus… - 2022 17th ACM/IEEE …, 2022 - ieeexplore.ieee.org
Domestic service robots become increasingly prevalent and autonomous, which will make
task priority conflicts more likely. The robot must be able to effectively and appropriately …

Development and testing of psychological conflict resolution strategies for assertive robots to resolve human–robot goal conflict

F Babel, JM Kraus, M Baumann - Frontiers in Robotics and AI, 2021 - frontiersin.org
As service robots become increasingly autonomous and follow their own task-related goals,
human-robot conflicts seem inevitable, especially in shared spaces. Goal conflicts can arise …

[HTML][HTML] Modelling multimodal dialogues for social robots using communicative acts

E Fernández-Rodicio, Á Castro-González… - Sensors, 2020 - mdpi.com
Social Robots need to communicate in a way that feels natural to humans if they are to
effectively bond with the users and provide an engaging interaction. Inline with this natural …

“No, I Won't Do That.” Assertive Behavior of Robots and its Perception by Children

K Maj, P Grzybowicz, J Kopeć - International Journal of Social Robotics, 2024 - Springer
This paper contributes to the understanding of child-robot interaction through the
investigation of child interactions with and anthropomorphization of humanoid robots when …

Hey robot, tell it to me straight: how different service strategies affect human and robot service outcomes

M Naito, DJ Rea, T Kanda - International Journal of Social Robotics, 2023 - Springer
With robots already entering simple service tasks in shops, it is important to understand how
robots should perform customer service to increase customer satisfaction. We investigate …

Is Politeness Better than Impoliteness? Comparisons of Robot's Encouragement Effects Toward Performance, Moods, and Propagation

K Higashino, M Kimoto, T Iio, K Shimohara… - International Journal of …, 2023 - Springer
This study experimentally compared the effects of encouragement with polite/impolite
attitudes from a robot in a monotonous task from three viewpoints: performance, mood, and …