Advancing knowledge through literature reviews:'what','why', and 'how to contribute'

WM Lim, S Kumar, F Ali - The Service Industries Journal, 2022 - Taylor & Francis
Literature review is part and parcel of scholarly research. Though many literature review
guides are available, they remain limited because they do not adequately account for the …

[HTML][HTML] Past, present, and future of customer engagement

WM Lim, T Rasul, S Kumar, M Ala - Journal of business research, 2022 - Elsevier
Customer engagement (CE) is a marketing concept that emerged after the new millennium.
Despite flourishing interest on CE among marketing academics and professionals, no …

Guidelines for advancing theory and practice through bibliometric research

D Mukherjee, WM Lim, S Kumar, N Donthu - Journal of business research, 2022 - Elsevier
Bibliometric research presents unique opportunities to contribute to theory and practice. Top
journals and scholars from various disciplines have published numerous highly impactful …

Artificial intelligence and blockchain integration in business: trends from a bibliometric-content analysis

S Kumar, WM Lim, U Sivarajah, J Kaur - Information Systems Frontiers, 2023 - Springer
Artificial intelligence (AI) and blockchain are the two disruptive technologies emerging from
the Fourth Industrial Revolution (IR4. 0) that have introduced radical shifts in the industry …

[HTML][HTML] Fuzzy-set qualitative comparative analysis (fsQCA) in business and management research: A contemporary overview

S Kumar, S Sahoo, WM Lim, S Kraus… - … Forecasting and Social …, 2022 - Elsevier
To make scientific inferences about business phenomena, it may not be sufficient to
consider the real-world context of the business environment as statistically symmetrical (eg …

Artificial intelligence and machine learning in finance: A bibliometric review

S Ahmed, MM Alshater, A El Ammari… - Research in International …, 2022 - Elsevier
This study reviewed the artificial intelligence (AI) and machine learning (ML) literature in the
finance field. Using a bibliometric approach, we collected 348 articles published in 2011 …

[HTML][HTML] Convergence of business, innovation, and sustainability at the tip** point of the sustainable development goals

F Azmat, WM Lim, A Moyeen, R Voola… - Journal of Business …, 2023 - Elsevier
Abstract The United Nations Sustainable Development Goals (SDGs) offer a universal
framework for addressing pressing global economic, environmental, and social challenges …

RETRACTED ARTICLE: Industry 4.0 technology and circular economy practices: business management strategies for environmental sustainability

YM Tang, KY Chau, A Fatima, M Waqas - Environmental Science and …, 2022 - Springer
Circular economy and Industry 4.0 are two of the most hotly debated topics in recent
decades. They gradually attracted the attention of academics, practitioners, and …

Alexa, what do we know about conversational commerce? Insights from a systematic literature review

WM Lim, S Kumar, S Verma… - Psychology & …, 2022 - Wiley Online Library
Conversational agents are systems with human‐like features that can be deployed in
service settings and are fast emerging as the future of online commerce. Considering the …

[HTML][HTML] Social companionship with artificial intelligence: Recent trends and future avenues

R Chaturvedi, S Verma, R Das, YK Dwivedi - … Forecasting and Social …, 2023 - Elsevier
The social companionship (SC) feature in conversational agents (CAs) enables the
emotional bond and consumer relationships. The heightened interest in SC with CAs led to …