We systematically review the literature on customer satisfaction, partitioning the literature
into three generations of thought and focus, with the most recent, third generation, heavily …

The service productivity literature has grown remarkably over the last two decades and has
gathered substantial knowledge. However, with the gradual acceleration of knowledge …

The purpose of this study is to examine the effect of website design quality and service
quality on consumers' repurchase intention in the Asian, European, North and South …

Purpose–The purpose of this study is to investigate customer satisfaction and its effect on
image, trust, and customer loyalty for Islamic banks. Design/methodology/approach–The …

In the face of growing worldwide interest in corporate social responsibility (CSR), this paper
explores how CSR factors influence customer satisfaction and loyalty and whether the …

The main objective of this study is to first find out perceived service quality using SERVQUAL
and then the role of perceived value as a mediating variable in the service sector of …

This study aims to investigate the impact of corporate social responsibility on customer
loyalty, and examines the role of corporate image and customer satisfaction. The empirical …

This study assessed the performance of residential buildings in public housing estates in
urban areas of Ogun State Southwest Nigeria. It was based on the notion that users' …

Apart from the broad oversight of a company's supply chain practices, more businesses are
recognizing the importance of corporate social responsibility (CSR) and its influence on …

Professional service firms (PSF) from emerging markets face a financial dilemma: PSFs tend
to utilize high-wage labor, yet their emerging market status makes foreign clients cautious …