Literature review is part and parcel of scholarly research. Though many literature review
guides are available, they remain limited because they do not adequately account for the …

Abstract Knowledge production within the field of business research is accelerating at a
tremendous speed while at the same time remaining fragmented and interdisciplinary. This …

Transformative changes in the societal and service context call out for the service discipline
to develop a coherent set of priorities for research and practice. To this end, we utilized …

Purpose The purpose of this paper is to explore innovations in customer experience at the
intersection of the digital, physical and social realms. It explicitly considers experiences …

ABSTRACT A literature review is an excellent research methodology. For example, a review
can synthesise research findings and identify areas where more research is needed, thus …

Purpose The purpose of this paper is to investigate the potential roles for service robots (ie
socially assistive robots) in value networks of elderly care. Taking an elderly person's …

Purpose People are responsible for their wellbeing, yet whether they take ownership of their
own or even others' wellbeing might vary from actor to actor. Such psychological ownership …

The healthcare sector is a complex ecosystem in which multiple stakeholders have to
interact, and digital transformation is providing new ways for those actors to cooperate …

Purpose The context of marketing and service research is rapidly changing as a result of
advances in academic research and business practice. This has implications for our …

Purpose This paper aims to conceptualize and characterize service ecosystems, addressing
calls for research on this important and under-researched topic. Design/methodology …