Customer journey models consider information search behavior only at the pre-purchase
stage, yet consumers search for information after purchasing. This paper updates customer …

After making decisions, we often get feedback concerning forgone outcomes (what would
have happened had we chosen differently). Yet, many times, our exposure to such feedback …

One of the main goals of laws and regulations is to decrease the frequency of behaviors
expected to impair social safety and welfare. These behaviors are defined as violations, and …

Given the rapid proliferation of smartphone applications and data aggregation websites, in
many situations people can use decision aids to guide their choices. For example, they may …

The behavioral finance literature highlights two apparently contradictory behaviors, both of
which presumably lead to impaired returns for investors–under-and overreaction to …

David Over has made seminal contributions to the study of human rationality, most
memorably in the now-classic distinction, made in collaboration with Jonathan Evans …

We experimentally investigate whether framing an individual‐choice decision in a market
setting results in a different outcome than when the decision is described in a context‐free …

We tested the effectiveness of performance-based incentive structures using three incentive
structures—commission base, best only and flat fee—and two levels of context—no context …

Nowadays consumers have more previous knowledge about products and services before
making decisions. This study sheds light on the effects of consumers' previous knowledge …

In today's business landscape, the demand for sustainable products is on the rise, driven by
increasing environmental awareness among customers. This shift in customer preferences …