Managerial responses to negative reviews could be easily understood as a brand-
safeguarding strategy by firms because negative reviews can damage a company's …

Online platforms' growth further facilitates the increasing popularity and business value of
online reviews. This study investigates the key elements of online reviews and their …

Despite numerous studies that adopt text analysis in tourism and hospitality published in the
past decade, a comprehensive review of this topic is still lacking. This study endeavors to …

Consumers are choosing to purchase food products from retailers through online channels
rather than brick‐and‐mortar channels. While online reviews play a crucial role in …

While the impacts of negative online employee reviews were established, few have studied
organizational responses. A text mining of 18,962 Glassdoor reviews and 4386 …

Singapore relies heavily on the tourism industry, which was severely affected by COVID-19.
During the early phase of the pandemic, the Singapore government created a campaign …

Negative reviews are related to one of the most important challenges to hotels that must
figure out. Despite the negative reviews affect serverely to hotel revenue, it lacks in …

Despite extensive research into electronic Word-of-Mouth (eWOM) in the healthcare sector,
its impact on patients' choice of online consultation in Online Health Communities (OHCs) …

This study examines the role of online consumer reviews in product deletion decisions.
Building upon product portfolio management theory and the signaling theory, we integrate …

Repeat customers are crucial for business success. Previous studies have mainly focused
on those factors that affect repeat patronage but ignored how repeat customers reevaluate …