The role of trust in financial services business relationships
K Tyler, E Stanley - Journal of Services Marketing, 2007 - emerald.com
Purpose–The purpose of this article is to investigate trust in financial services business
markets. Design/methodology/approach–The article provides qualitative research, based on …
markets. Design/methodology/approach–The article provides qualitative research, based on …
A study of experiential quality, experiential value, trust, corporate reputation, experiential satisfaction and behavioral intentions for cruise tourists: The case of Hong …
HC Wu, CC Cheng, CH Ai - Tourism management, 2018 - Elsevier
The purpose of this study is to identify the dimensions of experiential quality and investigate
the relationships among experiential quality, experiential value (emotional value and …
the relationships among experiential quality, experiential value (emotional value and …
Enhancing hospitality experience with service robots: The mediating role of rapport building
This study investigated the influence of service robot attributes on customers' hospitality
experience from the perspective of relationship building. Through literature review and a …
experience from the perspective of relationship building. Through literature review and a …
How artificiality and intelligence affect voice assistant evaluations
Widespread, and growing, use of artificial intelligence (AI)–enabled voice assistants (VAs)
creates a pressing need to understand what drives VA evaluations. This article proposes a …
creates a pressing need to understand what drives VA evaluations. This article proposes a …
[PDF][PDF] Investigate the impact of relationship marketing orientation on customer loyalty: The customer's perspective
L Alrubaiee, N Al-Nazer - International journal of …, 2010 - pdfs.semanticscholar.org
In today's high competitive and globalize banking context, increasing Customer loyalty
emerges as the most important challenges faced by marketers. Cultivating loyal customers is …
emerges as the most important challenges faced by marketers. Cultivating loyal customers is …
[HTML][HTML] Customer experience quality with social robots: Does trust matter?
Although service providers increasingly adopt social robots, much remains to be learned
about what influences customers' experiences with robots. To address this issue, this study …
about what influences customers' experiences with robots. To address this issue, this study …
Predictors of relationship quality and loyalty in the chain restaurant industry
SS Hyun - Cornell Hospitality Quarterly, 2010 - journals.sagepub.com
The focus of this research was the chain restaurant industry, and its purpose was to (1)
determine which factors influence relationship quality and customer loyalty formation and (2) …
determine which factors influence relationship quality and customer loyalty formation and (2) …
Exploring the role of extrovert-introvert customers' personality prototype as a driver of customer engagement: does relationship duration matter?
Drawing on social exchange theory, the current study examines new drivers and their
associated processes of customer engagement. In spirit, the study tests the direct and …
associated processes of customer engagement. In spirit, the study tests the direct and …
Experiential value, relationship quality, and customer loyalty in full-service restaurants: The moderating role of gender
This research proposes and empirically tests a model of the relationships among
experiential value, relationship quality, and loyalty within the context of full-service …
experiential value, relationship quality, and loyalty within the context of full-service …
Antecedents and consequences of commitment in marketing research services: The client's perspective
Commitment is one of the most frequently studied variables in business-to-business
relationships and several researchers propose it is the main antecedent of customer loyalty …
relationships and several researchers propose it is the main antecedent of customer loyalty …