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The changing role of the health care customer: review, synthesis and research agenda
The changing role of the health care customer: review, synthesis and research agenda | Emerald
Insight Books and journals Case studies Expert Briefings Open Access Publish with us …
Insight Books and journals Case studies Expert Briefings Open Access Publish with us …
An adaptable framework for factors contributing to medication adherence: results from a systematic review of 102 conceptual frameworks
Objective To summarize the available conceptual models for factors contributing to
medication adherence based on the World Health Organization (WHO)'s five dimensions of …
medication adherence based on the World Health Organization (WHO)'s five dimensions of …
Cocreative customer practices: Effects of health care customer value cocreation practices on well-being
Drawing on three studies using data from six separate samples of 1151 health care
customers, the authors investigate cocreative customer practices, modeling the effects of …
customers, the authors investigate cocreative customer practices, modeling the effects of …
Service robots in long-term care: a consumer-centric view
Service robots with advanced intelligence capabilities can potentially transform
servicescapes. However, limited attention has been given to how consumers experiencing …
servicescapes. However, limited attention has been given to how consumers experiencing …
Transformative service research and service design: synergistic effects in healthcare
This conceptual paper answers the question: How do we design service experiences in
whole to increase the well-being of all participants in the healthcare system–patients …
whole to increase the well-being of all participants in the healthcare system–patients …
Emerging technologies and analytics for a new era of value-centered marketing in healthcare
The healthcare system is undergoing a fundamental transformation fueled by regulatory
shifts that reward value over volume, coupled with unprecedented advances in …
shifts that reward value over volume, coupled with unprecedented advances in …
Consumer engagement on Twitter: perceptions of the brand matter
Purpose This paper aims to develop and empirically test a theoretical framework of
consumer engagement with brands on Twitter. Design/methodology/approach Depth …
consumer engagement with brands on Twitter. Design/methodology/approach Depth …
Customer participation management: Develo** a comprehensive framework and a research agenda
Purpose–Management of customer participation (CP) in service production and delivery is of
critical concern for service managers, as CP can result in various positive but also negative …
critical concern for service managers, as CP can result in various positive but also negative …
An ecosystem perspective synthesis of co-creation research
Extant research examines numerous aspects of co-creation and offers a volume of important
insights. We seek to build a clear understanding of the resulting co-creation research …
insights. We seek to build a clear understanding of the resulting co-creation research …
Billions of impoverished people deserve to be better served: A call to action for the service research community
Purpose–The purpose of this paper is to create a movement within the service research
community that aspires to help the billions of impoverished people across the world achieve …
community that aspires to help the billions of impoverished people across the world achieve …