The changing role of the health care customer: review, synthesis and research agenda

JR McColl-Kennedy, H Snyder, M Elg… - Journal of Service …, 2017‏ - emerald.com
The changing role of the health care customer: review, synthesis and research agenda | Emerald
Insight Books and journals Case studies Expert Briefings Open Access Publish with us …

An adaptable framework for factors contributing to medication adherence: results from a systematic review of 102 conceptual frameworks

KQE Peh, YH Kwan, H Goh, H Ramchandani… - Journal of General …, 2021‏ - Springer
Objective To summarize the available conceptual models for factors contributing to
medication adherence based on the World Health Organization (WHO)'s five dimensions of …

Cocreative customer practices: Effects of health care customer value cocreation practices on well-being

JR McColl-Kennedy, SJ Hogan, L Witell… - Journal of Business …, 2017‏ - Elsevier
Drawing on three studies using data from six separate samples of 1151 health care
customers, the authors investigate cocreative customer practices, modeling the effects of …

Service robots in long-term care: a consumer-centric view

E Kipnis, F McLeay, A Grimes… - Journal of Service …, 2022‏ - journals.sagepub.com
Service robots with advanced intelligence capabilities can potentially transform
servicescapes. However, limited attention has been given to how consumers experiencing …

Transformative service research and service design: synergistic effects in healthcare

S Anderson, L Nasr, SW Rayburn - The Service Industries Journal, 2018‏ - Taylor & Francis
This conceptual paper answers the question: How do we design service experiences in
whole to increase the well-being of all participants in the healthcare system–patients …

Emerging technologies and analytics for a new era of value-centered marketing in healthcare

R Agarwal, M Dugas, G Gao, PK Kannan - Journal of the Academy of …, 2020‏ - Springer
The healthcare system is undergoing a fundamental transformation fueled by regulatory
shifts that reward value over volume, coupled with unprecedented advances in …

Consumer engagement on Twitter: perceptions of the brand matter

W Read, N Robertson, L McQuilken… - European Journal of …, 2019‏ - emerald.com
Purpose This paper aims to develop and empirically test a theoretical framework of
consumer engagement with brands on Twitter. Design/methodology/approach Depth …

Customer participation management: Develo** a comprehensive framework and a research agenda

M Mustak, E Jaakkola, A Halinen… - Journal of Service …, 2016‏ - emerald.com
Purpose–Management of customer participation (CP) in service production and delivery is of
critical concern for service managers, as CP can result in various positive but also negative …

An ecosystem perspective synthesis of co-creation research

KR Ranjan, S Read - Industrial Marketing Management, 2021‏ - Elsevier
Extant research examines numerous aspects of co-creation and offers a volume of important
insights. We seek to build a clear understanding of the resulting co-creation research …

Billions of impoverished people deserve to be better served: A call to action for the service research community

RPP Fisk, L Anderson, DE Bowen, T Gruber… - Journal of Service …, 2016‏ - emerald.com
Purpose–The purpose of this paper is to create a movement within the service research
community that aspires to help the billions of impoverished people across the world achieve …