Service robot implementation: a theoretical framework and research agenda

D Belanche, LV Casaló, C Flavián… - The Service Industries …, 2020‏ - Taylor & Francis
Service robots and artificial intelligence promise to increase productivity and reduce costs,
prompting substantial growth in sales of service robots and research dedicated to …

Innovation in services: present findings, and future pathways

H Droege, D Hildebrand… - Journal of service …, 2009‏ - emerald.com
Purpose–The purpose of this paper is, firstly, to review existing schools of thought and to
identify present research fields in new service development (NSD) and service innovation …

The nature and fundamental elements of digital service innovation

SL Vargo, JA Fehrer, H Wieland… - Journal of Service …, 2024‏ - emerald.com
Purpose This paper addresses the growing fragmentation between traditional and digital
service innovation (DSI) research and offers a unifying metatheoretical framework …

[HTML][HTML] Capabilities of digital servitization: Evidence from the socio-technical systems theory

C Münch, E Marx, L Benz, E Hartmann… - … Forecasting and Social …, 2022‏ - Elsevier
Driven by pressures for sustainable development and disruptions such as the COVID-19
pandemic, manufacturing companies in the 21st century are affected by two intertwined …

Examining the interplay between big data analytics and contextual factors in driving process innovation capabilities

P Mikalef, J Krogstie - European Journal of Information Systems, 2020‏ - Taylor & Francis
The potential of big data analytics in enabling improvements in business processes has
urged researchers and practitioners to understand if, and under what combination of …

[HTML][HTML] Product and service innovation: Comparison between performance and efficiency

J Shin, YJ Kim, S Jung, C Kim - Journal of Innovation & Knowledge, 2022‏ - Elsevier
With the increasing importance of services in the manufacturing industry, manufacturers
have been providing customers with packages that combine products and services. Such a …

Towards an effective framework for building smart cities: Lessons from Seoul and San Francisco

JH Lee, MG Hancock, MC Hu - Technological Forecasting and Social …, 2014‏ - Elsevier
This study aims to shed light on the process of building an effective smart city by integrating
various practical perspectives with a consideration of smart city characteristics taken from …

Archetypes of service innovation: implications for value cocreation

A Helkkula, C Kowalkowski… - Journal of service …, 2018‏ - journals.sagepub.com
Service innovation is a key source of competitive differentiation across firms and markets.
Despite growing attention from practitioners and academics alike, systematic scholarly …

Service innovativeness and tourism customer outcomes

L Hollebeek, RA Rather - International Journal of Contemporary …, 2019‏ - emerald.com
Purpose This study aims to develop/test a model that examines the effect of service
innovativeness on customer cocreation, satisfaction, advocacy and behavioral loyalty intent …

Service innovation

RF Lusch, S Nambisan - MIS quarterly, 2015‏ - JSTOR
In this article, we offer a broadened view of service innovation—one grounded in service-
dominant logic—that transcends the tangible–intangible and producer–consumer divides …