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Service robot implementation: a theoretical framework and research agenda
Service robots and artificial intelligence promise to increase productivity and reduce costs,
prompting substantial growth in sales of service robots and research dedicated to …
prompting substantial growth in sales of service robots and research dedicated to …
Innovation in services: present findings, and future pathways
H Droege, D Hildebrand… - Journal of service …, 2009 - emerald.com
Purpose–The purpose of this paper is, firstly, to review existing schools of thought and to
identify present research fields in new service development (NSD) and service innovation …
identify present research fields in new service development (NSD) and service innovation …
The nature and fundamental elements of digital service innovation
Purpose This paper addresses the growing fragmentation between traditional and digital
service innovation (DSI) research and offers a unifying metatheoretical framework …
service innovation (DSI) research and offers a unifying metatheoretical framework …
[HTML][HTML] Capabilities of digital servitization: Evidence from the socio-technical systems theory
Driven by pressures for sustainable development and disruptions such as the COVID-19
pandemic, manufacturing companies in the 21st century are affected by two intertwined …
pandemic, manufacturing companies in the 21st century are affected by two intertwined …
Examining the interplay between big data analytics and contextual factors in driving process innovation capabilities
The potential of big data analytics in enabling improvements in business processes has
urged researchers and practitioners to understand if, and under what combination of …
urged researchers and practitioners to understand if, and under what combination of …
[HTML][HTML] Product and service innovation: Comparison between performance and efficiency
With the increasing importance of services in the manufacturing industry, manufacturers
have been providing customers with packages that combine products and services. Such a …
have been providing customers with packages that combine products and services. Such a …
Towards an effective framework for building smart cities: Lessons from Seoul and San Francisco
This study aims to shed light on the process of building an effective smart city by integrating
various practical perspectives with a consideration of smart city characteristics taken from …
various practical perspectives with a consideration of smart city characteristics taken from …
Archetypes of service innovation: implications for value cocreation
Service innovation is a key source of competitive differentiation across firms and markets.
Despite growing attention from practitioners and academics alike, systematic scholarly …
Despite growing attention from practitioners and academics alike, systematic scholarly …
Service innovativeness and tourism customer outcomes
Purpose This study aims to develop/test a model that examines the effect of service
innovativeness on customer cocreation, satisfaction, advocacy and behavioral loyalty intent …
innovativeness on customer cocreation, satisfaction, advocacy and behavioral loyalty intent …
Service innovation
In this article, we offer a broadened view of service innovation—one grounded in service-
dominant logic—that transcends the tangible–intangible and producer–consumer divides …
dominant logic—that transcends the tangible–intangible and producer–consumer divides …