Purpose The purpose of this paper is to contribute to the understanding of the tourism
service experience of consumers with vulnerabilities. Moreover, this research analyses the …

The fast development in information and communication technologies transformed the
tourism sector, raising relevant questions regarding the role of destination management …

Considering the important role of information and communication technologies (ICTs) in
tourism, a growing number of destination management organisations (DMOs) have been …

e-Governance is an emerging platform for improving digital access to cultural heritage. For
residents, tourists, service providers and other users, e-governance can facilitate inclusion in …

Online sustainability communication attracts a considerable attention in tourism research.
This study focuses on sustainability communication in official destination websites for …

The ever-increasing use of the Web as a channel of distribution within the tourism industry
naturally leads to a situation where its effectiveness needs to be examined and justified …

Capital cities are gateways to countries or sometimes to broader political entities, such as
Brussels for the European Union. They are also often major tourist destinations. A capital city …

Since its advent, the Internet has become an important tool for tourism. Furthermore, some
studies tend to indicate that this may contribute directly to the process of identity formation of …

At a time of increasing city competition, national capitals are at the forefront of efforts to gain
competitive advantage for themselves and their nation, to project a distinctive and positive …

Along with economic development and competitiveness, contemporary urban destinations
are increasingly concerned with improving their services via information and communication …