Are online patient reviews associated with health care outcomes? A systematic review of the literature

AM Placona, C Rathert - Medical Care Research and …, 2022 - journals.sagepub.com
Although online patient reviews (OPRs) are ubiquitous, there has been debate about
whether OPRs are associated with measures of health care outcomes. The majority of …

[HTML][HTML] The credibility of physician rating websites: a systematic literature review

B Guetz, S Bidmon - Health Policy, 2023 - Elsevier
Objectives Increasingly, the credibility of online reviews is drawing critical attention due to
the lack of control mechanisms, the constant debate about fake reviews and, last but not …

Mining and fusing unstructured online reviews and structured public index data for hospital selection

H Liao, J Qi, J Zhang, C Zhang, F Liu, W Ding - Information Fusion, 2024 - Elsevier
In the era of big data, publicly available data from official hospital sources and data from
online reviews are easy to influence a patient's decision in choosing a hospital. However …

Investigating bias in the online physician reviews published on healthcare organizations' websites

N Kordzadeh - Decision Support Systems, 2019 - Elsevier
Making healthcare decisions is often difficult, challenging, and consequential for individuals.
To facilitate and inform provider selection decisions, healthcare organizations offer …

[HTML][HTML] Influence of E-consultation on the intention of first-visit patients to select medical services: results of a scenario survey

M Qi, J Cui, X Li, Y Han - Journal of Medical Internet Research, 2023 - jmir.org
Background E-consultation is expected to improve the information level of patients, affect
patients' subsequent judgments of medical services, and guide patients to make a …

[HTML][HTML] Do crowdsourced Hospital ratings coincide with Hospital compare measures of clinical and nonclinical quality?

V Perez, S Freedman - Health services research, 2018 - ncbi.nlm.nih.gov
Do Crowdsourced Hospital Ratings Coincide with Hospital Compare Measures of Clinical and
Nonclinical Quality? - PMC Back to Top Skip to main content NIH NLM Logo Access keys …

An investigation of consumer's choice of a healthcare facility when user-generated anecdotal information is integrated into healthcare public reports

S Agnisarman, A Ponathil, S Lopes… - International journal of …, 2018 - Elsevier
Recently, federal agencies began providing data in healthcare public reports comparing the
quality of various healthcare providers to enable consumers to make informed choices about …

[HTML][HTML] Public performance reporting and hospital choice: a cross-sectional study of patients undergoing cancer surgery in the Australian private healthcare sector

KH Prang, R Canaway, M Bismark, D Dunt, JA Miller… - BMJ open, 2018 - bmjopen.bmj.com
Objectives National mandatory public performance reporting (PPR) for Australian public
hospitals, including measures of cancer surgery waiting times, was introduced in 2011. PPR …

Using patient-specific quality information to unlock hidden healthcare capabilities

G Wang, J Li, WJ Hopp, FL Fazzalari… - … & Service Operations …, 2019 - pubsonline.informs.org
Problem definition: We address two key questions faced by patients, physicians, and policy
makers:(1) How do different types of patients benefit differently from elite surgeons? and (2) …

What factors determine the intention to use hospital report cards? The perspectives of users and non-users

M Emmert, M Wiener - Patient education and counseling, 2017 - Elsevier
Objective Hospitals report cards (HRC) are publicly available Internet websites that provide
patients with quality-related information on hospitals and enable hospital comparisons. We …