The purpose of this article is to explore the benefits of implementing Customer Relationship
Management (CRM) in various industries and provide suggestions to be applied to the …

The objectives of this study is to analyze information quality, customer relationship
management on product quality, responsiveness, competitive advantage. This research type …

Enterprise Resource Planning (ERP) software is extensively used for the management of
business processes. ERP offers a system of integrated applications with a shared central …

ABSTRACT The implementation of Customer Relationship Management (CRM) Systems in
clinical laboratories is crucial in improving customer relationships, service quality, and …

Executing customer analysis in a systemic way is one of the possible solutions for each
enterprise to understand the behavior of consumer patterns in an efficient and in-depth …

Efficient application processes are crucial for enhancing user satisfaction in organizational
systems. However, manual processes often result in inefficiencies, user dissatisfaction and …

The rapid growth of tower assets among Indonesia's three main tower providers shows the
increasingly tight competition within the telecommunications business. Therefore, this …

Information and communication technology has a significant influence on employee
procedures. Businesses are investing in e-CRM technologies, yet it is difficult to assess the …

The aim of this study is to examine the relationship between e-CRM and consumer loyalty in
the Indian private healthcare sector with customer trust (CT), customer value (CV), customer …

This study aims to examine the impact of the implementation of customer relationship
management (CRM) on customer satisfaction and loyalty, and the impact of satisfaction on …