Purpose This paper aims to provide a comprehensive review of research on robotics in
travel, tourism and hospitality, and to identify research gaps and directions for future …

Travel, tourism and hospitality companies have started to adopt robots, artificial intelligence
and service automation (RAISA) in the form of chatbots, delivery robots, robot-concierge …

Social robots are robots that can interact socially with humans. As social robots and the
artificial intelligence (AI) that powers them becomes more advanced, they will likely take on …

In search of greater productivity, efficiency, and improved competitiveness, companies from
all sectors of the economy have started to adopt robots and artificial intelligence for …

This research investigates the ways in which customers of tourism and hospitality facilities
view the appropriateness of robots in tourism-related industries. From a global sample with …

Humans in hospitality areas are being replaced by robot concierges, delivery robots,
chatbots, and information assistants through a variety of devices, for example, mobile apps …

Purpose This paper aims to review the extant hospitality and tourism literature on the state of
robotics and artificial intelligence (AI) in the service industry. The aim was to highlight the …

While robots have been used extensively for many years in manufacturing, many robots are
fairly new arrivals in tourism-related industries. This paper delves into how the general …

One recent application of technology In the foodservice industry involves robotic services in
restaurants, mainly because it reduces labor costs and increases efficiencies. Driven by the …

Purpose This study aims to focus on publications that jointly address robots in the tourism
field and the technology acceptance model (TAM). Design/methodology/approach This …