Artificial intelligence: disrupting what we know about services

DE Bock, JS Wolter, OC Ferrell - Journal of Services Marketing, 2020 - emerald.com
Purpose Artificial intelligence (AI) is currently having a dramatic impact on marketing. Future
manifestations of AI are expected to bring even greater change, possibly ushering in the …

Job attitudes, job satisfaction, and job affect: A century of continuity and of change.

TA Judge, HM Weiss… - Journal of applied …, 2017 - psycnet.apa.org
Over the past 100 years, research on job attitudes has improved in the sophistication of
methods and in the productive use of theory as a basis for fundamental research into …

Psychological safety: A meta‐analytic review and extension

ML Frazier, S Fainshmidt, RL Klinger… - Personnel …, 2017 - Wiley Online Library
Although psychological safety research has flourished in recent years, and despite the
empirical support for the important role of psychological safety in the workplace, several …

Understanding the determinants of online review helpfulness: A meta-analytic investigation

H Hong, D Xu, GA Wang, W Fan - Decision Support Systems, 2017 - Elsevier
Online consumer reviews can help customers reduce uncertainty and risks faced in online
shop**. However, the studies examining the determinants of perceived review helpfulness …

Organizational climate and culture: Reflections on the history of the constructs in the Journal of Applied Psychology.

B Schneider, V González-Romá, C Ostroff… - Journal of applied …, 2017 - psycnet.apa.org
We review the literature on organizational climate and culture paying specific attention to
articles published in the Journal of Applied Psychology (JAP) since its first volume in 1917 …

Organizations driving positive social change: A review and an integrative framework of change processes

U Stephan, M Patterson, C Kelly… - Journal of …, 2016 - journals.sagepub.com
Academic and practitioner interest in how market-based organizations can drive positive
social change (PSC) is steadily growing. This paper helps to recast how organizations relate …

Uncovering the dark side of gamification at work: Impacts on engagement and well-being

W Hammedi, T Leclercq, I Poncin, L Alkire - Journal of Business Research, 2021 - Elsevier
Rethinking the workplace experience as a means for enhancing the well-being of frontline
employees (FLEs) represents a key priority for services. The well-being of frontline …

Socially responsible human resource management and hotel employee organizational citizenship behavior for the environment: A social cognitive perspective

H Zhao, Q Zhou - International Journal of Hospitality Management, 2021 - Elsevier
Drawing on the social cognitive theory, this study intends to discuss the concept of socially
responsible human resource management (SRHRM) and empirically examine the impact of …

An aspirational framework for strategic human resource management

SE Jackson, RS Schuler, K Jiang - Academy of Management …, 2014 - journals.aom.org
The field of strategic human resource management (HRM) has a long and rich tradition. As a
prelude to our description of the field's history, we provide an expansive definition of …

Reflections on the 2014 decade award: is there strength in the construct of HR system strength?

C Ostroff, DE Bowen - Academy of Management Review, 2016 - journals.aom.org
Since the 2004 publication of “Understanding HRM–Firm Performance Linkages: The Role
of the 'Strength'of the HRM System,” the concept of HRM strength has been widely accepted …