Online harassment is a pervasive and pernicious problem. Techniques like natural
language processing and machine learning are promising approaches for identifying …

Participation in discussions about the public interest can be enhanced by technology, but
can also create an environment in which participants are overwhelmed by the quantity …

Online health communities (OHCs) provide support across conditions; for weight loss, OHCs
offer support to foster positive behavior change. However, weight loss behaviors can also be …

The phrase the “customer is always right” assumes that customers provide universal benefits
for firms. However, in recent years, customer deviance is on the rise and the academic …

Harassment is a persistent problem in contemporary online environments, with women
disproportionately experiencing its most severe forms. While critical scholars posit that …

This qualitative study examines privacy practices and concerns among contributors to open
collaboration projects. We collected interview data from people who use the anonymity …

Online dating sites have become a common means of finding a romantic partner. And yet,
these sites differ greatly from many other socially oriented websites: perhaps most notably …

In online question and answer (Q&A) communities, people ask questions and share
answers at all levels of topic sensitivity. Identity options within these communities range from …

Online trolling has become increasingly prevalent and visible in online communities.
Perceptions of and reactions to trolling behaviors varies significantly from one community to …

Misbehavior in Cyber Places studies computer-mediated, interpersonal communication on
the Internet up to the turn of the century, portraying a technological universe that existed …