The role of service recovery in omnichannel integration services success model

SM Tseng - Journal of Enterprise Information Management, 2024 - emerald.com
Purpose This study basically develops an omnichannel integration services (OIS) success
model and further uses perceived value and stickiness to measure the actual net benefits …

Innovation in Digitalization of UI/UX Design with User Centered Design to Increase Customer Satisfaction

Y Felicia, A Ibrahim, DR Indah… - Journal of Applied …, 2024 - jurnal.polibatam.ac.id
In the era of rapid digitalization, the economic sector, especially small and medium
enterprises, is required to adapt to the development of digitalization. SDS YPMM …