Consumer behaviour in tourism: Concepts, influences and opportunities
Although consumer behaviour (CB) is one of the most researched areas in the field of
tourism, few extensive reviews of the body of knowledge in this area exist. This review article …
tourism, few extensive reviews of the body of knowledge in this area exist. This review article …
Threat of infectious disease during an outbreak: Influence on tourists' emotional responses to disadvantaged price inequality
The ongoing COVID-19 pandemic has negatively influenced the global tourism industry.
Despite the documented negative impacts of diseases on tourism demand and people's …
Despite the documented negative impacts of diseases on tourism demand and people's …
Impact of hotel-restaurant image and quality of physical-environment, service, and food on satisfaction and intention
This study developed a theoretical framework in which overall image, image congruence,
and quality of physical environment, service, and food affect guests' satisfaction and …
and quality of physical environment, service, and food affect guests' satisfaction and …
Service quality and price perception of service: Influence on word-of-mouth and revisit intention
CHS Liu, T Lee - Journal of Air Transport Management, 2016 - Elsevier
Drawing on an overarching framework of marketing theory, this study develops and tests an
integrated model of service quality that explicates the affective mechanisms through which …
integrated model of service quality that explicates the affective mechanisms through which …
Destination brand gestalt and its effects on brand attachment and brand loyalty
This present study proposes an integrated model of destination brand gestalt, and its effect
on brand attachment and brand loyalty. Specifically, it aims to investigate the aggregate …
on brand attachment and brand loyalty. Specifically, it aims to investigate the aggregate …
[PDF][PDF] Factors influencing visitors' revisit behavioral intentions: A case study of Sabah, Malaysia
Revisit intention has been highlighted as an important research topic in competitive market
of tourism destinations. Despite the considerable number of research on repeat visitors, it …
of tourism destinations. Despite the considerable number of research on repeat visitors, it …
Corporate image, loyalty, and commitment in the consumer travel industry
JE Richard, A Zhang - Journal of Marketing Management, 2012 - Taylor & Francis
This article examines the impact and interrelationship of corporate image, satisfaction, and
commitment on customer loyalty in the travel industry. A corporate image–commitment …
commitment on customer loyalty in the travel industry. A corporate image–commitment …
Rethinking loyalty
This paper argues that loyalty research in tourism may need to be reconsidered to account
for the unique features of tourism. In particular, it explores three concepts: vertical loyalty …
for the unique features of tourism. In particular, it explores three concepts: vertical loyalty …
Tourist behavioural intentions in relation to service quality and customer satisfaction in Kinmen National Park, Taiwan
CM Chen, HT Lee, SH Chen… - International Journal of …, 2011 - Wiley Online Library
This study assesses tourist satisfaction and its links with service quality using a hierarchical
model that combines four primary determinants and eight corresponding sub‐dimensions. A …
model that combines four primary determinants and eight corresponding sub‐dimensions. A …
Promote the price promotion: The effects of price promotions on customer evaluations in coffee chain stores
HC Huang, YT Chang, CY Yeh… - International Journal of …, 2014 - emerald.com
Purpose–The authors empirically evaluated the effect of price promotions on customer
quality evaluations and repeat-purchase intentions in coffee chain stores. The moderating …
quality evaluations and repeat-purchase intentions in coffee chain stores. The moderating …