In recent years, gradual improvements in communication and connectivity technologies
have enabled new technical possibilities for the adoption of chatbots across diverse sectors …

A common training technique for language models is teacher forcing (TF). TF attempts to
match human language exactly, even though identical meanings can be expressed in …

Conversational agents or more universally known as the chatbot were industrialized to
respond to user's queries in a particular domain. Chatbot would serve as a software …

We analyzed two conversational corpora in Finnish: A public library question-answering
(QA) data and a private medical chat dataẆe developed response retrieval (ranking) models …

Live chat in customer service platforms is critical for serving clients online. For multi-turn
question-answering live chat, typical Question Answering systems are single-turn and focus …

We study the problem of multilingual automated reply suggestions (RS) model serving many
languages simultaneously. Multilingual models are often challenged by model capacity and …

Task-oriented dialogue systems in industry settings need to have high conversational
capability, be easily adaptable to changing situations and conform to business constraints …

We study multi-turn response selection in open domain dialogue systems, where the best-
matched response is selected according to a conversation context. The widely used …

A empatia pode ser vista como um comportamento sócio-emocional complexo, que é
resultado da interação entre tanto dispositivos cognitivos como afetivos e é responsável …

Rapidly evolving technology has brought chatbots (or computer conversational agents) back
in the limelight. Although chatbots have existed for many decades tracing back to the Turing …