Resistance has historically been considered a salient obstacle to the implementation of
information systems, including healthcare information technology. However, artificial …

Purpose Companies utilize increasingly capable Artificial Intelligence (AI) technologies to
deliver modern services across a range of consumer service industries. AI autonomy …

Innovative technologies often feature inherently conflicting properties. This poses a
challenge for marketers because negative properties not only weigh heavily on consumers' …

Intelligent machines are steadily replacing human workforce in retail and service. Although
customers' short-term responses toward service robots are well understood, little is known …

Due to recent technological advancements, social robots are becoming increasingly
prevalent in the consumer space. ChatGPT, a virtual social robot, has captured significant …

Purpose This study strives to better understand resistance to chatbots in the banking sector.
To achieve this, it proposes a model based on the paradigm of resistance to innovation and …

Despite the well-documented importance of trust in digital healthcare, its domains are not
well-understood, preventing theoretically robust instruments for standardised …

Artificial intelligence (AI) has revolutionized the medical industry in the decade. It is critical to
integrate human–computer interaction into daily clinic service and further increase the public …

In an era of transformation fueled by Artificial Intelligence (AI), human resistance to adopt
this powerful technology has emerged as one of its most critical barriers. In a series of four …

Unlike previous generations of artificial intelligence (AI), AI assistants today can
autonomously perform actions without human input or intervention. Several studies have …