Purpose This study aims to conduct a comprehensive analysis of the current body of existing
literature on chatbots and online shop**. Additionally, this study identifies and emphasize …

Bots are software systems designed to support users by automating specific processes,
tasks, or activities. When these systems implement a conversational component to interact …

Chatbots are becoming a common component of many types of software systems. But they
are typically developed as a side feature using ad-hoc tools and custom integrations …

Voice-based virtual assistants are becoming increasingly popular. Such systems provide
frameworks to developers for building custom apps. End-users can interact with such apps …

Chatbots have been quite developed in the recent decades and evolved along with the field
of Artificial Intelligence (AI), enabling powerful capabilities in tasks such as text generation …

Chatbots are being increasingly used to provide a natural language interface to all kinds of
software services. However, while there are many platforms and tools for chatbot …

Software engineering bots are applications that are able to react to external stimuli, such as
events triggered by tools and messages posted by users, and run automated tasks in …

In collaborative software development, bots have become increasingly prevalent, making
effective bot recommendation a key factor in enhancing development efficiency. This study …

With the exponential expansion of information on the internet, users are increasingly
encountering challenges in locating the necessary information within an intricate web …

Conversational user interfaces (CUIs), such as chatbots, are becoming a common
component of many software systems. Although they are evolving in many directions (such …