Sustainable innovation is a solution for the hospitality and tourism (H&T) industries to cope
with the COVID-19 crisis, build resilience, and ensure survival post-pandemic. The primary …

The rapid development of mobile payment has attracted many competitors and made
customer retention a crucial issue for mobile payment service providers. This study …

Abstract By integrating the Self-Determination Theory (Deci & Ryan 1985) and a modified
version of the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) framework …

This special edition focuses on “Consumer Experience Management and Customer
Journeys in Tourism, Hospitality and Events”. This introduction considers current topics …

Recommender systems have become indispensable tools in the hotel hospitality industry,
enabling personalized and tailored experiences for guests. Recent advancements in large …

Despite the recognition of the relationship between technological innovation and tourism
development, there is a dearth of rigorous empirical specifications to examine the effect of …

This study proposes a decision support model to explore the effect of supply chain
collaboration on the existing barriers to implementing additive manufacturing in …

The extant paper aims to explore the effects of the COVID-19 pandemic on marketing
activities. In this respect, the study adopted Structural Equation Modeling (SEM) using …

Airports play a vital link in tourism mobilities in a competitive environment to satisfy
passengers and increase non-aeronautical revenues. Drawing on the Social Practice …

While the significance of Hotel Digital Capability (HDC) has been acknowledged in the
literature, limited attention has been given to its measurement. This study endeavors to …