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Public sector organizations and cocreation with citizens: A literature review on benefits, drivers, and barriers
Cocreation has captured the attention of public managers and policymakers and yet the
literature focusing in the public sector is still relatively dispersed. In this literature review we …
literature focusing in the public sector is still relatively dispersed. In this literature review we …
A holistic approach to manage environmental quality by using the Kano model and social cognitive theory
Since its first proposition in 1984, the Kano model has been used extensively in a variety of
contexts within industries and academic research demonstrating its wide applicability. The …
contexts within industries and academic research demonstrating its wide applicability. The …
Citizen preferences and government chatbot social characteristics: Evidence from a discrete choice experiment
Government chatbots have become increasingly popular as artificial-intelligence-based
tools to improve communication between the government and its citizens. This study …
tools to improve communication between the government and its citizens. This study …
The SERVICE framework: A public‐service‐dominant approach to sustainable public services
In this paper we argue that the new public management has been a flawed paradigm for
public services delivery that has produced very internally efficient but externally ineffective …
public services delivery that has produced very internally efficient but externally ineffective …
Public value creation mechanisms in the context of public service logic: an integrated conceptual framework
This conceptual paper maintains that mainstream public management theories have failed
to incorporate public services as a fundamental part of the public administration system. That …
to incorporate public services as a fundamental part of the public administration system. That …
Allowing users to pick and choose: A conjoint analysis of end-user preferences of public e-services
Public e-services have become an increasingly important topic on the public agenda. The
decision about which services are provided electronically is the responsibility of public …
decision about which services are provided electronically is the responsibility of public …
Collaboration as a service (CaaS) to fully integrate public transportation–Lessons from long distance travel to reimagine mobility as a service
Integrated mobility aims to improve multimodal integration to make public transport an
attractive alternative to private transport. This paper critically reviews extant literature and …
attractive alternative to private transport. This paper critically reviews extant literature and …
Public management research over the decades: what are we writing about?
Public Management Review (PMR) has just completed its eighteenth volume. It commenced
publication in 1999 with Blair as prime minister of the United Kingdom and Clinton as …
publication in 1999 with Blair as prime minister of the United Kingdom and Clinton as …
Beyond efficiency or justice: The structure and measurement of public servants' public values preferences
X Wang, Z Wang - Administration & Society, 2020 - journals.sagepub.com
The public values preferences of public servants play an increasingly important role in
understanding their administrative behaviors in the era of public value management …
understanding their administrative behaviors in the era of public value management …
Innovation in legal services: The practices that influence ideation and codification activities
This study examines how firms' innovation practices affect ideation and knowledge
codification. Building on previous studies of service innovation, we develop a hierarchic …
codification. Building on previous studies of service innovation, we develop a hierarchic …