Equity in public services: A systematic literature review

D Cepiku, M Mastrodascio - Public Administration Review, 2021 - Wiley Online Library
Abstract Since the New Administration perspective was introduced by Dwight Waldo, equity
has played a key role in public administration and public policy studies. Much research has …

CO‐DESIGN‐ing a more context‐based, pluralistic, and participatory future for public administration

K Schwoerer, F Keppeler, A Mussagulova… - Public …, 2022 - Wiley Online Library
Public administration (PA) increasingly faces new and emerging challenges. To address
such challenges, researchers can work collaboratively with practitioners to identify and …

Improving public services by mining citizen feedback: An application of natural language processing

R Kowalski, M Esteve… - Public Administration, 2020 - Wiley Online Library
Research on user satisfaction has increased substantially in recent years. To date, most
studies have tested the significance of predefined factors thought to influence user …

Improving community relations: How police strategies to improve accountability for social equity affect citizen perceptions

S McCandless - Public Integrity, 2018 - Taylor & Francis
Social equity research increasingly focuses on how accountability for social equity is
achieved, or how public administrators improve the access, outcomes, processes, and …

How does performance management affect social equity? Evidence from New York City public schools

W Wang - Public Administration Review, 2023 - Wiley Online Library
An ongoing tension exists in the relationship between performance regimes and equity. On
the one hand, performance regimes could set goals to reduce disparate outcomes …

Can performance management best practices help reduce crime?

O Pasha - Public Administration Review, 2018 - Wiley Online Library
As performance management systems gain popularity in police agencies, they are
increasingly being criticized for their ineffectiveness at reducing crime and for encouraging …

A model for crafting diversity, inclusion, respect, and equity (DIRE) policy statements toward catalyzing organizational change

C Gentle-Genitty, B Merrit, AC Kimble-Hill - 2021 - ACS Publications
A Model for Crafting Diversity, Inclusion, Respect, and Equity (DIRE) Policy Statements
Toward Catalyzing Organizational Change | ACS Central Science ACS ACS Publications …

Assessing the equity and effectiveness of PerformanceStat systems

O Pasha, A Kroll, M Ash - International Public Management Journal, 2023 - Taylor & Francis
The PerformanceStat approach to performance management emphasizes leadership
involvement, top-down accountability routines, and rapid application of data, a configuration …

Explaining effort substitution in performance systems: The role of task demands and mission orientation

SL Benaine, A Kroll - Public Management Review, 2020 - Taylor & Francis
This article contributes to a theory of performance gaming, as it studies why public
organizations engage in effort substitution (ie directing effort towards rewarded as opposed …

Organizational hybridity, social enterprise, and social innovation: Disentangling concepts to advance theory and practice

M Besharov - Social innovation and social enterprises: Toward a …, 2022 - Springer
Extant research on social enterprises as hybrid organizations provides valuable insights for
both research and practice. By focusing on the intersection of hybridity and social enterprise …