The aim of this study is to develop a direct effect understanding of service quality, customer
satisfaction and image on customer loyalty in Malaysian commercial banking industry. The …

The research theme is the financial and banking institutions. The study was conducted in
West Sumatra. The object of the research is 250 sharia banks and 250 conventional banks …

In spite of consolidation of Nigerian retail banks, the industry is still embattled by customer
complaints, lost of customer confidence and loyalty erosion. Extant literature has amply …

This study examines the issue of consumer perception, consumer characteristics,
responsiveness and reliability, and market segmentation. This study aims to:(1) Assess …

The study was conducted in West Sumatra with the object is shariah and conventional
banking industry. Study the problems of shariah banking service quality comparison with a …

The research theme is the concept of business according to Islamic economics. The object
of research is the existing sharia banks in Indonesia. The purpose of research are: 1) To see …

The paper's aim is that how the electronic system is able to transmit the message and is
considered as an advertising tool, influencing factors on consumer's behavioral response …

Of late years in Turkey, the number of passengers who prefers air transportation has been
increasing expeditiously. In that case, understanding the wants, satisfaction levels and …

In the last three decades, ample empirical studies have reported the significant association
between customer satisfaction, customer complaints and customer loyalty in retail banking …

Customer loyalty refers to a commitment of current customer in respect to a particular store,
brand and service provider, when there are other alternatives that the current customer can …