Purpose This is a general review study aiming to specify the key customer-based factors and
technologies that influence the value co-creation (VCC) process through artificial …

Purpose This study aims to introduce a conceptual framework for service robot (SR)
acceptance by customers, employees and policymakers–a framework to help determine …

Social robots have become pervasive in the tourism and hospitality service environments.
The empirical understanding of the drivers of visitors' intentions to use robots in such …

Services are changing at an impressive pace boosted by the technological advances felt in
Robotics, Big Data, and Artificial Intelligence (AI) that have uncovered new research …

Abstract Service robots (SR) are increasingly valued and embraced; they are here to stay.
Research on collaborative intelligence to better understand robotic-human partnerships is …

Robots and artificial intelligence are essential to the future of the hospitality industry, and
they are receiving increasing interest from hotel managers and researchers. However, the …

This study aims to develop a conceptual framework of the service delivery system design for
hospitality firms in the (post-) viral world. Several theoretical approaches such as resource …

Adopting a supply-side perspective, the paper analyses Bulgarian hotel managers'
perceptions of service robots using a convergent mixed methods design. Structured …

This study aims to identify whether hotel guests' attitudes towards robots serving at hotels
show differences according to their gender, level of education, generation, and the continent …

Purpose Robotic chefs are starting to replace human chefs in restaurant industry. Whether
customers have a good food quality prediction may have an important effect on their …