A critical review of patient satisfaction | Emerald Insight Books and journals Case studies
Expert Briefings Open Access Publish with us Advanced search A critical review of patient …

It is widely recognized that an increasing number of service firms are expanding into
international markets. Many studies in the services marketing literature have focused on the …

Kualitas pelayanan sangat erat hubungannya dengan kepuasan pelanggan. Kemajuan
sebuah perusahaan salah satunya dipengaruhi oleh kemampuan perusahaan dalam …

Purpose–This paper aims to examine whether the strength of positive brand relationship can
either mediate between trust, satisfaction, attitude towards the brand and loyalty or moderate …

The purpose of this paper is to examine the impact of the constructs of service quality and
customer satisfaction in commercial banks operating in Jordan. The study finds that the …

The aim of the research is to analyze how the service quality can affect customer's
satisfaction in sha** costumer's loyalty. The research is quantitative and uses non …

The generic service quality dimensions are identified using an exploratory factor analysis
(EFA). Next the reliability and validity of the factors and customer satisfaction and customer …

In the highly competitive business environment, customers' evaluation of service quality is
critical for service firms' survival. While there are numerous studies on service quality, very …

Purpose–This study aimed at investigating factors that contribute to increasing full‐service
restaurant customers' behavioral intentions. Unlike previous research, this study integrated …

Service quality, customer satisfaction, and behavioral intentions in fast‐food restaurants |
Emerald Insight Books and journals Case studies Expert Briefings Open Access Publish with …