In response to the increased interest in artificial intelligence (AI) and service robotics within
tourism and hospitality (T&H) research, the current study examined 123 articles thematically …

This review aims to assess the most prevalent disruptive technologies of the past decade
and evaluate them from a dual perspective. This study utilises the technology life cycle …

Purpose This paper aims to explore the effects of leadership style and trust in leadership on
employees' affective commitment under the epidemic situation. Design/methodology …

Growing scientific attention to technology has led to new guidelines for comprehending
consumers' experiences with the technology. Understanding the relationship between …

Purpose This study aims to identify the knowledge development and thematic evolvement in
hospitality and tourism technology research, and to suggest potential directions for studies in …

Airlines and airports continuously improve operational efficiency and enhance service
quality, especially through self-service technology (SST). Although there are several reviews …

This study empirically and comprehensively explores consumers' ethical perceptions of
autonomous service robots (ASRs) in hotels. Under the triangulation approach, this study …

Self-service technologies (SSTs) are becoming a trend and can potentially supplement or
replace human services. However, the experiential aspects on which SSTs outperform …

Purpose This study aims to investigate how different menu types trigger diners' behavioral
intentions in restaurants' innovation diffusion from paper to digital menus …

This conceptual paper examines the interplay between Porter's Diamond, the role of
government, and varying political ideologies on automated technology regulation in the …