Despite our many differences, one superordinate category we all belong to is 'humans'. To
strip away or overlook others' humanity, then, is to mark them as 'other'and, typically,'less …

The topic of mental state attribution to robots has been approached by researchers from a
variety of disciplines, including psychology, neuroscience, computer science, and …

Tom Freston is credited with saying ''Innovation is taking two things that exist and putting
them together in a new way''. For a long time in history, it has been the prevailing …

Chatbots have become common in digital customer service contexts across many industries.
While many companies choose to humanize their customer service chatbots (eg, giving …

Unreal influence: leveraging AI in influencer marketing | Emerald Insight Books and journals
Case studies Expert Briefings Open Access Publish with us Advanced search Unreal influence …

What do infants know? How does the knowledge that they begin with prepare them for
learning about the particular physical, cultural, and social world in which they live? Answers …

Robots are the next wave in service technology; however, this advanced technology is not
perfect. This research examines how social perceptions regarding the warmth and …

Research suggests that consumers are averse to relying on algorithms to perform tasks that
are typically done by humans, despite the fact that algorithms often perform better. The …

Artificial intelligence (AI) is (re) sha** strategy, activities, interactions, and relationships in
business and specifically in marketing. The drawback of the substantial opportunities AI …

Purpose Extant research mainly focused on potentially negative customer responses to
service robots. In contrast, this study is one of the first to explore a service context where …