In recent years there has been an exponential growth in the number of publications related
to theory and applications of Data Envelopment Analysis (DEA). Charnes, Cooper, and …

Educational unites try to make efficient use of resources to achieve higher service qualities.
This paper presents a new hybrid fuzzy approach based on service quality for performance …

This study aims to identify the key dimensions of automated teller machine (ATM) service
quality and attempts to analyse the dynamic relationships among service quality, e …

The aim of this study is to examine customers' perceived'service quality','customer
satisfaction','positive word of mouth'(+ WOM) and'problems encountered'at automated teller …

Customers become more aware of a company's performance when the service provider
adopts technology. In such situations, customers demand more reliable services and greater …

Everyone is aware of the importance of benchmarking in all industries. The same is true of
the automotive industry. One of the methods of continuous improvement of car after-sales …

Socio-cultural contexts determine different aspects of service quality; therefore, the definition
of service quality varies from one setting to another. The measures of bank service quality …

The aim of this paper is to propose a new approach for identifying the relatively most efficient
banks in future 500 list. The second purpose of this paper is to suggest benchmarks for the …

In a service industry like banking, measuring service quality as seen from the'eyes' of
customers is complex. Superior service quality can help banks achieve competitive …

This paper focuses on develo** a measuring instrument for determining service quality in
the medical tourism area of Kerala. The measuring instrument MEDIPERF is developed …