Predictive customer service support system and method

EK Krebs, V Kwak, RA Krebs - US Patent 10,805,465, 2020 - Google Patents
(57) ABSTRACT A system includes one or more processors configured to receive call-
specific data during a call between a customer and a customer service representative, and …

Auto transcription of voice networks

B Steuble, R Butterfield - US Patent App. 14/480,388, 2015 - Google Patents
US20150073790A1 - Auto transcription of voice networks - Google Patents
US20150073790A1 - Auto transcription of voice networks - Google Patents Auto …

Unsupervised neural attention model for aspect extraction

HE Ruidan, D Dahlmeier - US Patent 10,755,174, 2020 - Google Patents
Methods, systems, and computer-readable storage media for receiving a vocabulary, the
vocabulary including text data that is provided as at least a portion of raw data, the raw data …

Syntactic re-ranking of potential transcriptions during automatic speech recognition

O Pereg, M Wasserblat, J Mamou… - US Patent 10,242,670, 2019 - Google Patents
(57) ABSTRACT A system and method for syntactic re-ranking of possible transcriptions
generated by automatic speech recognition are disclosed. A computer system accesses …

Unsupervised aspect extraction from raw data using word embeddings

HE Ruidan, D Dahlmeier - US Patent 10,223,354, 2019 - Google Patents
Methods, systems, and computer-readable storage media for receiving a vocabulary that
includes text data that is pro vided as at least a portion of raw data, the raw data being …

Identifying or creating social network groups of interest to attendees based on cognitive analysis of voice communications

MG Keen, G Mericle, M Presler-Marshall… - US Patent …, 2020 - Google Patents
A method, system and computer program product for dis covering social network groups of
interests to attendees of a group gathering. Voice imprints of attendees of a group gathering …

Exploiting document knowledge for aspect-level sentiment classification

HE Ruidan - US Patent 10,726,207, 2020 - Google Patents
Methods, systems, and computer-readable storage media for receiving a set of document-
level training data including a plurality of documents, each document having a sentiment …

Predictive customer service support system and method

EK Krebs, V Kwak, RA Krebs - US Patent 11,196,862, 2021 - Google Patents
(57) ABSTRACT A system includes one or more processors configured to receive call-
specific data during a call between a customer and a customer service representative, and …

Automatically determining and presenting personalized action items from an event

S Hilleli, T Hermelin, I Priness, A Avihoo… - US Patent …, 2024 - Google Patents
Computerized systems are provided for automatically determining action items of an event,
such as a meeting. The determined action items may be personalized to a particular user …

Adaptive semi-supervised learning for cross-domain sentiment classification

HE Ruidan - US Patent 10,817,668, 2020 - Google Patents
Methods, systems, and computer-readable storage media for receiving a source domain
data set including a set of source document and source label pairs, each source label corre …