Purpose This study aims to review the progress of research on artificial intelligence (AI)
relating to the hospitality and tourism industry, focusing on the content, focal points, key …

This research explores the relationship between customers' emotions and sentiments
generated by the interaction with robots in hotels and the potential effect on the hotel's …

Artificial intelligence (AI) is increasingly embedded into service firms' operations. However,
production systems and operations management scholars have not yet examined if AI …

Abstract Service robots are playing an increasing role in tourism and hospitality. However,
this advanced technology is not immune to mistakes. The current research focuses on …

A bibliometric analysis has been conducted by utilizing keywords and metadata acquired
from the SCOPUS database. Following that, we focused on the adoption of social robots in …

This study aims to bridge a gap in the extant research by examining consumer behavior that
is unrelated to, but elicited by, service robots. The results of six studies showed that …

The impact of the pandemic is driving the recent upsurge in service automation and the
adoption of service robots in the hospitality industry. As service paradigm and customer …

Purpose The hospitality industry has witnessed numerous changes to enhance the stay
experience of guests. To offer a memorable stay experience, the industry has started …

Airport service quality (ASQ) is a competitive advantage for airport management in today's
airport market. Since the COVID-19 health crisis has unprecedentedly influenced airport …

Purpose This study aims to explore the factors affecting customers' attitudes to the adoption
of robots in hotels and travel agencies. Design/methodology/approach Structural equation …