Work and employment are a significant constituent part of tourism and are gaining ground as
an area of research. This review paper offers a critical reflection on the field of tourism work …

Purpose This paper aims to analyse the role of information and communication technologies
(ICTs) in establishing destination appeal and reflect on the implications for smart tourism …

Despite the “perfect storm” of older employees leaving the workforce and younger hospitality
employees entering the hospitality industry, there has not been a single study in the …

In the light of growing inequality globally, it is important to consider how to make tourism,
one of the world's largest industries, more inclusive. This concern is set in the context of, first …

Survival of the hospitality and tourism industry is highly dependent on a stable workforce to
service the tourists and customers. In a shrinking workforce market faced with traditionally …

Purpose The COVID-19 pandemic has seen a growing emergence of “quarantine hotels”
that provide accommodation to guests who are mandated to self-isolate for 14 days upon …

Purpose Using the Delphi technique, this paper aims to investigate how human resource
experts perceive service robots will impact leadership and human resource management in …

Hotel employees are in the eye of the storm witnessing food wastage on a daily basis. The
appetite for more food often results in more leftovers. Only a paucity of studies have …

This paper focuses on the neglect of an employment or workforce focus in policy
engagement and planning for sustainable tourism. Tourism is of interest here because there …

Socio-economic sustainability for tourism workers does not play a prominent role in
contemporary tourism economic impact studies. Rather, to promote economic growth …