This study reviews the research on planning and scheduling in healthcare published in
Production and Operations Management (POM) and other prestigious operations …

We examine the published empirical literature in healthcare operations management over
the last 20 years. We note several unique characteristics of the research in healthcare …

Service organizations face a trade-off between high utilization and responsiveness. High
utilization can improve financial performance, but causes congestion, which increases …

We analyze a large, detailed operational data set from a restaurant chain to shed new light
on how workload (defined as the number of tables or diners that a server simultaneously …

Do hospitals experience safety tip** points as utilization increases, and if so, what are the
implications for hospital operations management? We argue that safety tip** points occur …

This paper examines the effect of multitasking on overall worker performance, as measured
by processing time, throughput rate, and output quality using microlevel operational data …

Healthcare reimbursements in the United States have been traditionally based on a fee-for-
service (FFS) scheme, providing incentives for high volume of care, rather than efficient care …

Work scheduling research typically prescribes task sequences implemented by managers.
Yet employees often have discretion to deviate from their prescribed sequence. Using data …

We use a detailed operational and clinical data set from a maternity hospital to investigate
how workload affects decisions in gatekeeper-provider systems, where the servers act as …

Hospital managers struggle with the day-to-day variability in patient admissions to different
clinical services, each of which typically has a fixed allocation of hospital beds. In response …