Quality in higher education institutions: insights from the literature
G Prakash - The TQM Journal, 2018 - emerald.com
Purpose The purpose of this paper is to understand the meaning and operationalisation of
quality in the context of higher education institutions (HEIs). Design/methodology/approach …
quality in the context of higher education institutions (HEIs). Design/methodology/approach …
The influence of e-banking service quality on customer loyalty: A moderated mediation approach
A Shankar, C Jebarajakirthy - International Journal of Bank Marketing, 2019 - emerald.com
Purpose Providing high-quality e-banking services is considered a basic strategy for
attracting and retaining customers with electronic-banking platforms. The purpose of this …
attracting and retaining customers with electronic-banking platforms. The purpose of this …
Understanding service quality: insights from the literature
G Prakash - Journal of Advances in Management Research, 2019 - emerald.com
Purpose The purpose of this paper is to review the service quality (SQ) literature in order to
understand issues involved in its conceptualization and operationalization …
understand issues involved in its conceptualization and operationalization …
Intention-behaviour gap and perceived behavioural control-behaviour gap in theory of planned behaviour: Moderating roles of communication, satisfaction and trust in …
This study examines the moderating effects of perceived communication, satisfaction and
trust on the intention-behaviour gap and the perceived behavioural control (PBC)-behaviour …
trust on the intention-behaviour gap and the perceived behavioural control (PBC)-behaviour …
How perceived communication source and food value stimulate purchase intention of organic food: An examination of the stimulus-organism-response (SOR) model
This study aims to examine how marketing communication channels for organic food
(MCOF) and perceived organic food values (OFV) stimulate organic food consumers' …
(MCOF) and perceived organic food values (OFV) stimulate organic food consumers' …
How service quality affects university brand performance, university brand image and behavioural intention: The mediating effects of satisfaction and trust and …
University brand (UniBrand) is a recent concept, and its theoretical modelling is still
somewhat inadequate. This paper examines how perceived service quality affects UniBrand …
somewhat inadequate. This paper examines how perceived service quality affects UniBrand …
Student satisfaction in higher education: A meta-analytic study
This paper discusses the results of a meta-analysis performed to identify key antecedent and
consequent constructs of satisfaction in higher education. We offer an integrated model to …
consequent constructs of satisfaction in higher education. We offer an integrated model to …
Students' perceptions of service quality in Saudi universities: the SERVPERF model
Purpose The purpose of this study is to examine the influence of service quality on student's
satisfaction. Design/methodology/approach Using empirical research, the study identified …
satisfaction. Design/methodology/approach Using empirical research, the study identified …
How brand-oriented strategy affects the financial performance of B2B SMEs
Purpose This study aims to examine the relationship between brand orientation and
financial performance in business-to-business (B2B) small-and medium-sized enterprises …
financial performance in business-to-business (B2B) small-and medium-sized enterprises …
[PDF][PDF] ¿ Cómo las instituciones de educación superior deben enfrentar los nuevos desafíos del entorno?
L Araya-Castillo, J Rivera-Arroyo - Revista de Ciencias Sociales (Ve), 2021 - redalyc.org
En los últimos años las instituciones de educación superior se encuentran operando en un
entorno altamente competitivo, cambiante y complejo (Jiménez-Bucarey, Araya-Castillo y …
entorno altamente competitivo, cambiante y complejo (Jiménez-Bucarey, Araya-Castillo y …