Because of technology, the old measures of service quality no longer apply. If libraries are to
succeed, they must see themselves in competition with other institutions and sources of …

I would also like to thank my colleagues in the Social and Economic Contexts Team and
artform departments in the Arts Council of England for providing information on research …

Digital libraries (DLs) are complex information systems and therefore demand formal
foundations lest development efforts diverge and interoperability suffers. In this article, we …

Background There is a large volume of health information available, and, if applied in
clinical practice, may contribute to effective patient care. Despite an abundance of …

Millions of dollars have been invested into the development of digital libraries. There are
many unanswered questions regarding their evaluation, in particular, from users' …

This article discusses two related techniques, critical incident technique (CIT) and
explicitation, which are used in a variety of social science research settings, and critically …

This paper reports findings from the first annual cycle of a three‐year research project on the
provision and use of electronic information systems (EIS) within higher education in the UK …

Digital library research has developed over the past decade, but little has been done on the
identification of evaluation criteria, especially from users' perspectives. This article identifies …

The questions of whether chat reference service is beneficial enough to users to justify the
costs of offering it, and how valuable it is to users in fulfilling their information needs, have …

Subject content analysis of Web query terms is essential to understand Web searching
interests. Such analysis includes exploring search topics and observing changes in their …