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First published in 2011. As knowledge management becomes embedded within
organisations it becomes more important for students to understand its principles and …

An increasing number of firms are hosting virtual customer environments (VCEs) to involve
their customers in product development and product support activities. While the benefits to …

Virtual customer environments (VCE), which provide services ranging from online
discussion forums to virtual design toolkits, enable firms to involve their customers in …

Social media and online communities provide organizations with new opportunities to
support their business-related functions. Despite their various benefits, social media …

Social networks have thus far served primarily as analytic tools for social scientists. By
leveraging pervasive computing, this new research transforms social-network models into …

We introduce the concept of a Visual Backchannel as a novel way of following and exploring
online conversations about large-scale events. Microblogging communities, such as Twitter …

Many recent studies of trust and reputation are made in the context of commercial reputation
or rating systems for online communities. Most of these systems have been constructed …

We examine the recent information visualization phenomenon known as tag clouds, which
are an interesting combination of data visualization, web design element, and social marker …

Content analysis of computer-mediated communication (CMC) is important for evaluating
the effectiveness of electronic communication in various organizational settings. CMC text …