In the age of Internet of Things (IoT) and big data, artificial intelligence for IT operations
(AIOps) plays an important role in enhancing IT operations. Such operation tasks include …

IT service desk is an important element in IT service management. As a single point of
contact (SPOC), IT service desk receives incident and fulfill the requests. Many governments …

Abstract Information Technology Services require efficient and effective Delivery
Management Systems in order to enable Organizations to optimize the delivery times and …

Abstract Information technology services have been widely used in various agencies. This is
done because information technology services help many business processes in an agency …

As the IT service environment grows, it is critical in terms of IT service quality to minimize the
occurrence of failures due to changes in applications and to diagnose and recover in a short …

Manajemen aset merupakan suatu proses penting yang harus dilakukan oleh perusahaan
dalam mengelola aset-asetnya secara efektif dan efisien. PT. Integrasi Data Nusantara …

Abstract Information Technology Service Management (ITSM) is the set of processes and
professional disciplines that are used to manage the design, planning, and service delivery …

Abstract Information security has become a necessity for all organizations. ITIL, designed for
large organizations, has also been gradually adopted by smaller companies and has …

La cuarta revolución industrial ha traído consigo tecnologías y formatos disruptivos que
cambiaron la forma de ver las bibliotecas. Las Bibliotecas Digitales ofrecen servicios que …

The rapid development of technology has significantly altered the human mindset in
performing daily activities, one of which is the utilization of information technology services …