Impact of the COVID-19 pandemic on travelers' preference for crowded versus non-crowded options
Crowding is a critical determinant of consumers' satisfaction with and preferences for
different shop** and travel situations. When considering a selection of travel and …
different shop** and travel situations. When considering a selection of travel and …
The experience–economy revisited: an interdisciplinary perspective and research agenda
Purpose The marketing literature uses five different experience terms that are supposed to
represent different streams of research. Many papers do not provide a definition, most of the …
represent different streams of research. Many papers do not provide a definition, most of the …
Revisiting the supermarket in-store customer shop** experience
NS Terblanche - Journal of Retailing and Consumer Services, 2018 - Elsevier
Marketing academics and practitioners agree on customer experience as a means for
differentiation. The customer experience is challenging for retailers because it is influenced …
differentiation. The customer experience is challenging for retailers because it is influenced …
Factors affecting repurchase intentions in retail shop**: An empirical study
The present study investigates the factors affecting consumer repurchase intentions in retail
stores. More specifically, it emphasizes on the concept of in-store customer shop** …
stores. More specifically, it emphasizes on the concept of in-store customer shop** …
Effects of increased omnichannel integration on customer satisfaction and loyalty intentions
We examine how the integration of retail channels affects crucial firm outcomes, such as
customer satisfaction and loyalty intentions, with a particular focus on the impact of different …
customer satisfaction and loyalty intentions, with a particular focus on the impact of different …
The impact of perceived visual complexity of mobile online shops on user's satisfaction
S Sohn, B Seegebarth, M Moritz - Psychology & Marketing, 2017 - Wiley Online Library
The use of Internet‐enabled mobile devices (ie, smartphones and tablets) for shop**
purposes has gained in relevance among consumers. As mobile technologies become …
purposes has gained in relevance among consumers. As mobile technologies become …
Feeling excluded? Join the crowd: How social exclusion affects approach behavior toward consumer-dense retail environments
Due to its essentiality to survival, humans evolved a psychological system that monitors
social affiliation. When the system detects a threat, such as social exclusion, perceptions …
social affiliation. When the system detects a threat, such as social exclusion, perceptions …
Travel during holidays in China: Crowding's impacts on tourists' positive and negative affect and satisfactions
A Liu, E Ma - Journal of Hospitality and Tourism Management, 2019 - Elsevier
This study used a mixed-method research design to investigate Chinese university students'
perception of crowding during travel and the positive or negative affect crowding had on …
perception of crowding during travel and the positive or negative affect crowding had on …
Extending intention to use electronic services based on the human–technology interaction approach and social cognition theory: Emerging market case
After several years of providing extensive e-banking services, customers' acceptance and
use of e-banking systems are major competitive advantages for banks and other IT-based …
use of e-banking systems are major competitive advantages for banks and other IT-based …
Patient satisfaction in emergency department: Unveiling complex interactions by wearable sensors
We analyzed the interaction between patients and providers in the emergency department of
a large university hospital using Sociometric Badges. Providers (doctors and nurses) were …
a large university hospital using Sociometric Badges. Providers (doctors and nurses) were …