Purpose This paper aims to investigate how banking websites can activate customer
engagement (CE) to consequently enhance customer trust and retention …

Credit unions play a relevant role in providing microcredit and other financial services.
Because such financial cooperative organizations have drawn the attention of a significant …

This study used the stimulus-organism-response (SOR) framework to explore factors that
help build customer engagement (CE) and customer trust towards such platforms. Doing so …

Co-operative and mutual enterprise is one of the oldest and most enduring forms of
business, encompassing co-operatives, mutual firms, friendly societies, and credit unions …

Digital information is a new source of political information for citizens. News websites differ
in the diversity of news content that they deliver, and such difference may have varied …

We are in a digital era and more and more banks have begun to offer Internet banking. The
availability of this new channel can reduce households' cost of acquiring information and the …

We are in a digital era. Internet banking has been increasingly offered by banks (through
simple websites and easy-to-use mobile apps) and demanded by customers for managing …

Currently, the website characteristics have not been clearly defined or understood, and a
proper framework for assessing the status of website characteristics is lacking. The …

Christian religious language in marketing communications is becoming more common, and
many Christian-based service firms communicate religiosity via company websites. The …

This research aims to examine the relationship between banking apps and their influence
on customer trust and retention. Given the increasing reliance on digital platforms, the study …