The impact of CSR on casino employees' organizational trust, job satisfaction, and customer orientation: An empirical examination of responsible gambling strategies

CK Lee, HJ Song, HM Lee, S Lee… - International Journal of …, 2013 - Elsevier
Corporate social responsibility (CSR) has emerged as a critical philosophy and a strategy
that affects both internal (ie, employee) and external (ie, customer) attitudes. The importance …

The influence of internal marketing and job satisfaction on task performance and counterproductive work behavior in an emerging market during the COVID-19 …

MS Nemteanu, DC Dabija - … of Environmental Research and Public Health, 2021 - mdpi.com
To reduce the spread of the virus, authorities have imposed restrictive measures, such as
limiting movement of individuals, shutting down non-essential stores, imposing a general or …

Relationships among emotional and material rewards, job satisfaction, burnout, affective commitment, job performance, and turnover intention in the hotel industry

B Koo, J Yu, BL Chua, S Lee, H Han - Journal of Quality Assurance …, 2020 - Taylor & Francis
This study was designed to identify the intricate associations among emotional rewards
(compliment, opportunity, empowerment, and recognition), material rewards (promotion …

Measuring of job satisfaction: the use of quality of work life factors

P Dhamija, S Gupta, S Bag - Benchmarking: An International Journal, 2019 - emerald.com
Purpose Banking industry forms a part of financial services that has emerged itself as the
most important source for India's economic growth. Job satisfaction of employees is one of …

What factors influence Generation Y's employee retention in the hospitality industry?: An internal marketing approach

WD Frye, S Kang, C Huh, MJMJ Lee - International Journal of Hospitality …, 2020 - Elsevier
Individuals from Generation Y are entering into the hospitality job market, but little is known
about their intention to remain in the hospitality business. The purpose of this study was to …

Employee job satisfaction and customer-oriented behavior: A study of frontline employees in the foodservice industry

EK Choi, HW Joung - Journal of Human Resources in Hospitality & …, 2017 - Taylor & Francis
As the significance of frontline employees increases in the foodservice industry,
organizations are paying more attention to internal marketing and customer-oriented …

[PDF][PDF] The effect of employee engagement on organizational performance via the mediating role of job satisfaction: The case of IT employees in Jordanian banking …

M Al-dalahmeh, R Khalaf, B Obeidat - Modern Applied Science, 2018 - researchgate.net
This study sought to investigate the effect of IT employees' engagement on organizational
performance through the mediating role of job satisfaction for IT employees within the IT …

Effects of corporate social responsibility and internal marketing on organizational commitment and turnover intentions

JS Kim, HJ Song, CK Lee - International Journal of Hospitality Management, 2016 - Elsevier
This study examined the effects of four aspects of corporate social responsibility (CSR)(ie,
economic, legal, ethical, and philanthropic responsibility) and five aspects of internal …

Job satisfaction research in the field of hospitality and tourism

H Kong, X Jiang, W Chan, X Zhou - International journal of …, 2018 - emerald.com
Purpose This study aims to conduct an overview of previous studies on job satisfaction,
particularly its determinants and outcomes, and the research objectives, main themes and …

The stress-induced impact of COVID-19 on tourism and hospitality workers

SE Kang, C Park, CK Lee, S Lee - Sustainability, 2021 - mdpi.com
This study explores how COVID-19-induced stress (CID) influences organizational trust, job
satisfaction, self-esteem, and commitment in tourism and hospitality organizations. A total of …