The human dimension: A review of human resources management issues in the tourism and hospitality industry
Human resources are often seen as one of the most important assets of tourism and
hospitality organizations. Numerous studies have examined how employee performance …
hospitality organizations. Numerous studies have examined how employee performance …
[HTML][HTML] Balanced scorecard in the hospitality and tourism industry: Past, present and future
After its introduction in 1992, the balanced scorecard (BSC) has attracted considerable
interest from both scholars and practitioners. This is evidenced by the increasing number of …
interest from both scholars and practitioners. This is evidenced by the increasing number of …
A balanced scorecard approach to establish a performance evaluation and relationship model for hot spring hotels based on a hybrid MCDM model combining …
The balanced scorecard approach is an effective technique for performance evaluation. For
more accurately reflecting the dependence and feedback problems of each factor in real …
more accurately reflecting the dependence and feedback problems of each factor in real …
Performance measurement in tourism firms: A content analytical meta-approach
This paper performs a meta-analysis of tourism performance measurement by synthesising
tourism and hospitality research. A framework for understanding and advancing knowledge …
tourism and hospitality research. A framework for understanding and advancing knowledge …
Hospitality HRM: past, present and the future
Purpose–This paper aims to review the past, current and future trends in human resource
management (HRM) in the hospitality industry, with a specific focus on large international …
management (HRM) in the hospitality industry, with a specific focus on large international …
Corporate social responsibility and sustainability balanced scorecard: The case study of family-owned hotels
JS Kang, CF Chiang, K Huangthanapan… - International Journal of …, 2015 - Elsevier
This research aims to find empirical support for the benefits of Corporate Social
Responsibility (CSR) to family-owned hotels by identifying paths through which CSR …
Responsibility (CSR) to family-owned hotels by identifying paths through which CSR …
Measuring hotel performance: Using a balanced scorecard perspectives' approach
This paper provides an examination of hotel performance research published in the seven
leading hospitality and tourism journals from 1992 to 2011, through the lens of the balanced …
leading hospitality and tourism journals from 1992 to 2011, through the lens of the balanced …
[HTML][HTML] Advancing sustainable performance management in the hospitality industry: A novel framework based on a health-inclusive balanced scorecard
Sustainable tourism garnered interest as the United Nations set goals that could be met by
the tourism industry. However, sustainability performance metrics have been peripheral in …
the tourism industry. However, sustainability performance metrics have been peripheral in …
Progress and development of information and communication technologies in hospitality
Purpose–In order to enhance operational efficiency, improve service quality and reduce
costs, practitioners in the hospitality industry have widely adopted and implemented …
costs, practitioners in the hospitality industry have widely adopted and implemented …
Transformational leadership style, market competition and departmental performance: Evidence from luxury hotels in Australia
A Patiar, L Mia - International Journal of Hospitality Management, 2009 - Elsevier
This study examined the relationship between hotel departments' financial and non-financial
performance, market competition, and transformational leadership style. A self-administered …
performance, market competition, and transformational leadership style. A self-administered …