Over-the-top (OTT) platforms: a review, synthesis and research directions

P Khanna, R Sehgal, A Gupta, AM Dubey… - Marketing Intelligence …, 2024 - emerald.com
Purpose In this era of technological advancement, the capabilities of devices and
telecommunications have changed the pattern of media consumption among consumers …

The role of cognitive factors in consumers' perceived value and subscription intention of video streaming platforms: a systematic literature review

T Wu, N Jiang, TBJ Kumar, M Chen - Cogent Business & …, 2024 - Taylor & Francis
This study reviews the literature to determine how cognitive factors affect consumers' value
perception and video streaming platform subscription intentions. This study analyses 20 …

Adoption, satisfaction, trust, and commitment of over-the-top platforms: An integrated approach

AA Soren, S Chakraborty - Journal of Retailing and Consumer Services, 2024 - Elsevier
This study attempts to understand the factors affecting usage intention, actual use,
satisfaction, perceived trust, and commitment to over-the-top (OTT) platforms. A research …

Over-the-top (OTT) retailing in the post pandemic world. Unveiling consumer drivers and barriers using a qualitative study

R Agarwal, A Mehrotra, V Sharma, A Papa… - Journal of Retailing and …, 2023 - Elsevier
Consumers are increasingly moving from traditional television to Over-The-Top (OTT)
streaming platforms. Although OTT platforms are widely used, people's interactions with …

Barriers of food delivery applications: A perspective from innovation resistance theory using mixed method

A Verma, D Chakraborty, M Verma - Journal of Retailing and Consumer …, 2023 - Elsevier
Abstract Introduction Food delivery applications (FDAs) have altered the way customers
order and consume food. This was compounded by the COVID-19 pandemic, which …

Effect of consumption values on consumer behavior: a Meta-analysis

MC Mason, S Oduro, RM Umar… - Marketing Intelligence & …, 2023 - emerald.com
Purpose The purpose of this study is to clarify the findings and criticisms in the extant
literature concerning the theory of consumption values (TCV) by conducting a meta-analysis …

The formation of habit and word-of-mouth intention of over-the-top platforms

AA Soren, S Chakraborty - Journal of Retailing and Consumer Services, 2023 - Elsevier
The current study examines how video content on over-the-top (OTT) platforms and the
enjoyment from watching them form habits and word-of-mouth (WOM) intentions. We …

What drives user stickiness and satisfaction in OTT video streaming platforms? A mixed-method exploration

S Periaiya, AT Nandukrishna - International Journal of Human …, 2024 - Taylor & Francis
Abstract Globally, over-the-top (OTT) video-streaming platforms are proliferating. While it has
increased in popularity, there is limited academic research into its usage. However, there is …

Customization at a glance: Investigating consumer experiences in mobile commerce applications

AW Siyal, H Chen, SJ Shah, F Shahzad… - Journal of retailing and …, 2024 - Elsevier
The study strives to examine how customization (CUS) affects customers' acceptance of m-
commerce applications (MCA) and explore conditions where CUS would strengthen …

What will make Generation Y and Generation Z to continue to use online food delivery services: a uses and gratifications theory perspective

T Nguyen, DM Nguyen - Journal of Hospitality Marketing & …, 2024 - Taylor & Francis
The rapid growth of online food delivery (OFD) services presents new opportunities and
challenges for OFD stakeholders, emphasizing the strategic importance of retaining …